FAQ
What types of accommodations do you offer?
We offer a range of serviced apartments and vacation rentals in Central London neighbourhoods like Mayfair, Soho, Covent Garden and more. Options include studio flats, 1-2 bedroom apartments, and multi-bedroom homes.
We offer a range of serviced apartments and vacation rentals in Central London neighbourhoods like Mayfair, Soho, Covent Garden and more. Options include studio flats, 1-2 bedroom apartments, and multi-bedroom homes.
Do you offer discounts?
Yes, we offer weekly and monthly extended stay discounts as well as corporate rates. Contact us directly for discount pricing.
Yes, we offer weekly and monthly extended stay discounts as well as corporate rates. Contact us directly for discount pricing.
How does parking work?
Select accommodations include parking or have parking garages nearby. Parking fees may apply. Please check parking details for your booking or contact us.
Select accommodations include parking or have parking garages nearby. Parking fees may apply. Please check parking details for your booking or contact us.
What is your cancellation policy?
We offer flexible cancellation policies. Refer to your reservation confirmation for your bookings specific cancellation terms.
We offer flexible cancellation policies. Refer to your reservation confirmation for your bookings specific cancellation terms.
Do you allow early check-in or late check-out?
Early check-in and late check-out may be available upon request for an additional fee. Please inquire with our team.
Early check-in and late check-out may be available upon request for an additional fee. Please inquire with our team.
What is your check-in/check-out process?
You can check-in anytime after 3PM on your scheduled arrival date. Check-out is 11AM on your departure date. Our guest services team will provide complete check-in instructions and access details after booking.
You can check-in anytime after 3PM on your scheduled arrival date. Check-out is 11AM on your departure date. Our guest services team will provide complete check-in instructions and access details after booking.
What amenities are included?
Our accommodations come fully furnished with amenities like bed linens, towels, fully equipped kitchens, washer/dryer, WiFi, TV, and more. Many also include access to features like gyms, pools, and business centres.
Our accommodations come fully furnished with amenities like bed linens, towels, fully equipped kitchens, washer/dryer, WiFi, TV, and more. Many also include access to features like gyms, pools, and business centres.
Help & Assistance
My travel plans have changed. Can I modify my reservation?
Absolutely. If your travel dates need to be changed or cancelled, please reach out to our customer experience team via phone, email, or live chat. We will do our best to accommodate changes subject to availability.
Absolutely. If your travel dates need to be changed or cancelled, please reach out to our customer experience team via phone, email, or live chat. We will do our best to accommodate changes subject to availability.
How do I get assistance during my stay?
Our guest services team is available 24/7 by phone and email. Reach out anytime for assistance with your accommodation, area recommendations, maintenance requests, and any other needs.
Our guest services team is available 24/7 by phone and email. Reach out anytime for assistance with your accommodation, area recommendations, maintenance requests, and any other needs.
I am having an issue with my accommodation. What should I do?
Please notify us immediately of any issues with your accommodation so we can address it. Our team is on-call to quickly handle maintenance requests and repairs.
Please notify us immediately of any issues with your accommodation so we can address it. Our team is on-call to quickly handle maintenance requests and repairs.
How can I get around the city from your apartments?
Our apartments are located near plenty of public transit options including tube stations, bus stops, and taxi stands. Many guests enjoy walking or biking in London. Contact us for detailed directions and transportation tips.
Our apartments are located near plenty of public transit options including tube stations, bus stops, and taxi stands. Many guests enjoy walking or biking in London. Contact us for detailed directions and transportation tips.
What if I forget something in my apartment after checkout?
Reach out to our customer service team and we will try our best to retrieve any left-behind items and mail them to you. However, we cannot guarantee we will be able to locate all lost items after checkout.
Reach out to our customer service team and we will try our best to retrieve any left-behind items and mail them to you. However, we cannot guarantee we will be able to locate all lost items after checkout.
